Customer service and support is, without any doubt, the essential component of any company that wants a healthy and high standard client relationship. These agents’ actions make the difference in defining the overall customer experience. By taking customer service seriously you can transform and develop your relationship with current customers, as well as nourish the one with new ones. An efficient CRM software is going to sustain those efforts and take your customer service and support department to the next level.
Do you think you’re doing everything that’s in your power to help out your sales reps to hit or maybe even exceed their sales targets and objectives? We’ve already mentioned in a previous article the multiple benefits and advantages that a CRM integration can offer you, and cross selling and up-selling were both on that list. So let’s explore this side of the problem and figure out how exactly does this type of software help you out.
So, by now we know that one of the keys to a successful business is to constantly offer customer support and service. But have you ever wondered how customers could help you? Of course you have. You’ve probably already introduced a customer feedback survey or such, right? If not, it’s time you should. Why is customer feedback important and can it help you grow your business? We’ll discuss about this today.
No matter what the size of your business is, investing in the relationship that you have with your clients and in making the employee’s jobs easier, should be your main concerns. The advantages of using a CRM will be noticeable throughout several departments, after a short period of accommodation with all of the gimmicks. In no time you’ll see how there’ll be no more lost information, sales reps won’t have to worry about how to organize their information or how to remember the details concerning their deals and customer satisfaction will be at top level… that’s just to name a few of the benefits of a CRM for any growing business.
What company doesn’t want its sales people to be successful and its clients happy and content? Say you were out on the field and really needed to access some data and maybe even some email exchanges with a certain client? You’d probably need to open at least 3 apps to gather all the information that you need. Well wouldn’t you like to have everything stored in one place and for it to be easily accessed even on the go? We know we do! We figured out that a CRM might just be the solution. Let’s see why.
When you’re about to integrate an IT software into your team’s daily procedures, then the whole company needs to be in line. This whole process has to be a combination of a set of official guidelines and personal involvement. A good project manager is essential and one of the keys to success is represented by good set of internal communication tactics. A Customer Relationship Management software isn’t just a new technological tool, it’s a system that needs a purpose and a strategy.
In the article about what a CRM is, we’ve already made a brief comparison between how a CRM software outperforms an Excel database, but now we’re going to sink in a bit deeper into the problem and shed the light on why your company needs a CRM in order to grow.
We all know that having to control loads of data isn’t an easy task, on the contrary even, we need to be organized, quick and analytical thinkers, focused and so on. And if that information needs to be readily available to several people and be passed down from one employee to another, then things can get even more tiresome. So basically nobody would complain if you were to offer them a support system. That’s where the CRM comes in.
If your company has either a sales or a marketing department the you’ve probably heard of some CRM software applications. But you’re probably thinking how all that possibly overwhelming data can be managed and put to some good use in order to help you increase sales, lead generation and eventually grow your business.
We, at Nexus Electronics, laugh sometimes by saying that “If it isn’t in the CRM, then it didn’t happen”. Of course, the truth is that if a CRM software is effective, it’s only as good as the amount and type of data you put into it. So the saying should go, “If I didn’t put it in the CRM, it didn’t happen”. CRMs are unfortunately poorly used, mismanagement, and are most definitely insufficiently filled with the right data.
Sales Quotes and Proposals (QP) represent a critical process for any business, but it hasn’t always received the importance and attention it deserves. A CRM solution should do just that: offer a support for the sales people engaged in a negotiation with a potential client. So let’s discuss today about what a CRM software can do for you sales team to get them to close more deals.
As promised, here we are back again, reporting after the Mobile World Congress held in Barcelona last week. We listened, we learned, we shared our points of view, we mingled and we came home with some relevant input on how we can and will develop our products to be even better.
One size does not fit all in most cases. Same thing applies in the sales business. Usually you need to address certain types of target audiences with specific messages and approaches, taking under consideration several deciding factors. So that’s exactly what we’re going to talk about in today’s topic: how to to a correct segmentation of your sales prospects and clients.
We are delighted to announce our participation at the Mobile World Congress 2018 yearly gathering, and have the pleasure of inviting you to meet us. We are going to present our software Solutions meant to help you grow a prosperous business.
Lead generation and getting enough high quality leads to fill your sales pipeline has, and probably always be extremely challenging. Even though the marketing department tries to do its’ job and generate as many sales leads as “technologically” possible, that doesn’t mean that that acquits a sales rep to do some prospecting and research on his own. But what happens when things get messy and they start to lose track of all the information, either by forgetting it or getting lost in a multitude of details? Well, we’ll talk exactly about how you can prepare for an effective prospecting and what’s the sales tool that’s going to make your life easier.
I’m usually surrounded by some enthusiastic coworkers. Our sales reps continually discuss strategies of improving our products and stepping up their games, but there’s some part of the whole sales process that almost nobody enjoys doing: cold calling
When you implement a new software for your employees to use, you do it with the enthusiasm of an active believer. But soon you realize that some of your people (or the majority) disagree and are resistant to change.
When it comes to growing a business, many entrepreneurs focus on getting new clients and forget about client retention strategies. Not attending your existing clients' needs can cause your business to downgrade revenue significantly.
As a business owner, you probably do realize that more and more people pass the technical and psychological test in your recruitment process, but hiring them does not seem to bring more value to your business.
Whether you are starting a new business or trying to grow a small, existing one, the first thing you should do is organize everything about it. Have your customer database in order, know exactly what your sales team is doing and what partners you have beside you.