Whether you are starting a new business or trying to grow a small, existing one, the first thing you should do is organize everything about it. Have your customer database in order, know exactly what your sales team is doing and what partners you have beside you. All of these are not simple tasks when you begin gaining more and more customers.
Why is a CRM system the perfect tool to organize your tasks?
And no, an Excel sheet is not the optimal solution for organizing. After that exact phrase comes the CRM. I believe you already know what a Customer Relationship Management solution is. And if you do not, all the information you need about it is this: a CRM is a software solution that can organize your entire activity occupying less space than an agenda and containing more information you can be ever in close in the Office Package.
Over time, CRM software got more and more complex and gained a lot of features that can help you do almost everything in an automated way. But statistics show that managers and salespeople use only 30% of the features of a CRM. Taking that into consideration, my advice to you is not to suffocate your sales team with unnecessary features and stick to a basic, customizable CRM solution.
Now that we cleared that out let’s see what you can do with a CRM solution to improve your business.
Improve your customer relationship. The first thing your CRM can help you with is to organize your sales team and your help desk team to serve better the needs of your clients. Know when to call whom and find their contact in seconds. Know what was your last conversation with that client even if you hadn’t talked to him directly.
Increase revenues. Believe it or not, a CRM solution will put a plus into your sales. Organizing your database, you will get to know your customers better and, afterward, target your products strategically to the clients who need them most. Your efforts will be more efficient, and the profits will come easier.
Market your product better. Knowing who bought what, when and how long took him to purchase can help the marketing team to launch their campaigns to the particular segment of the population you target. Without a CRM that is an almost impossible task, but with the help of one, the public is segmented properly and more efficiently for your business’s growth.
Ease your in-house communication. With a CRM you have all the data about your customers, sales team and partners in one place organized to be found in seconds. Every sales person’s conversation can be written down, and everyone will know about what to talk about when calling that customer. Of course, a manager can get reports about sales and sales team every time he wants for a better leading operation.
Save time. The most important asset none of the people in the business market have time. Automation of your internal and external processes save you and your team a lot of time to spend on other important aspects like soft skills, issues that can never be automatized and that will improve your business’s image and bring the human touch.
So think about it. Is your business big enough to need a CRM solution or is that the reason it is not?