CRM software enables you to get a 360-degree view of your customer, which you can then use to create highly customized offers based on their interests, purchase history and more. After detailing how this type of software can improve your customer service and support departments, let’s take a look at how you can use CRM software to improve the whole customer experience.
2018’s CeBIT was spectacular. After some recent hateful comments have come about in recent years, the organizers took it to a whole new level and offered an outstanding venue and also plenty of space for concerts, events and presentations - for example for the surfing wave of Intel, for robots and autonomous vehicles or for the Ferris wheel of SAP. And just as Nexus does every year, we decided to join in on the fun and become part of the Romanian delegation.
Customer service and support is, without any doubt, the essential component of any company that wants a healthy and high standard client relationship. These agents’ actions make the difference in defining the overall customer experience. By taking customer service seriously you can transform and develop your relationship with current customers, as well as nourish the one with new ones. An efficient CRM software is going to sustain those efforts and take your customer service and support department to the next level.
So, by now we know that one of the keys to a successful business is to constantly offer customer support and service. But have you ever wondered how customers could help you? Of course you have. You’ve probably already introduced a customer feedback survey or such, right? If not, it’s time you should. Why is customer feedback important and can it help you grow your business? We’ll discuss about this today.
What company doesn’t want its sales people to be successful and its clients happy and content? Say you were out on the field and really needed to access some data and maybe even some email exchanges with a certain client? You’d probably need to open at least 3 apps to gather all the information that you need. Well wouldn’t you like to have everything stored in one place and for it to be easily accessed even on the go? We know we do! We figured out that a CRM might just be the solution. Let’s see why.
We talked about the fact that your clients value quality service more than fast service. But you can't have all the time in the world, right?
One of the features that Zimplu CRM offers is Support Tickets. Support Tickets are used to inform your employees or your co-workers about a problem that appeared for the Company or one of your Clients.
How to create support tickets in Zimplu
Let's say that you own a Software Company, and a Client has a problem with the product he just bought, he will probably contact the salesperson who offered the product in the first place. It's obvious that the seller won't be able to solve an IT problem so what the sales person will do in this situation is to write a support ticket and assign it to the right person or a group of individuals in the company that can solve this kind of problem for the Client. You can also write a support ticket and assign it to yourself; this will help you remember you have to solve a problem.
Learn How to Create a Support Ticket in Zimplu CRM: